It’s 5 years since I joined ‘the UK’s first digital banking graduate scheme’. A lot has changed in that time, and I’ve also learnt a bucket load. With the extra time afforded by this s**t pickle of a year, I thought it would be a good time to reflect and…

In an era of double diamond-opolis, design thinking-itis and design first ‘thirst’-iness, do we need more designers, or do we need better designers? Why I’ve been pondering These are my thoughts as someone relatively junior to the world of online design guff, which on appearance looks like it has a pretty…

My first week working ‘officially’ as a service designer in a bank. I have just finished my first week officially as a ‘service designer’, and I wanted to share some quick thoughts from this week and beyond, of what I have learnt, how the opportunity arrived and why it feels…